Sneaking · Australia

Sneak into basket

Sneak into basket is a working label for this design mechanism: A paid or consequential item is added to a basket or transaction without a clear, deliberate and specific user choice. This is editorial implementation guidance for Australian journeys, not a finding of unlawfulness. From 1 July 2027, a similar interface is relevant to ACL section 28B only if the complete consumer-connection, manipulation or unreasonable-distortion and actual-or-likely-detriment test is met. Current ACL rules require a separate assessment.

Editorial implementation guidance
Family
Sneaking
Also known as
  • automatic add-on
  • sneak into cart
  • insurance automatically added
  • donation inserted
  • accessory added by default
  • quantity increased without deliberate selection
Journey stages

Definition

What is this pattern?

A paid or consequential item is added to a basket or transaction without a clear, deliberate and specific user choice. This is a design and research taxonomy for learning and evidence review, not a statutory offence label or an automatic finding that an interface is unlawful.

How it works

A paid or consequential item is added to a basket or transaction without a clear, deliberate and specific user choice. An item or donation enters or re-enters the basket without a current add action, so the payable state changes independently of the shopper’s recorded choice.

Warning signs

  • A line item or quantity appears after a transition.
  • No preceding deliberate action specifically selected that item or quantity.
  • The addition creates cost, commitment or another material consequence.

Potential harms

  • The shopper may pay an additional amount that was never deliberately added.
  • A removed item can re-enter the transaction and create an unintended charge.

Learn by comparison

What does this look like?

These fictional examples make the design mechanism easier to recognise. They do not depict a real company and do not establish that an individual interface is unlawful.

Illustrative example 1 · Donation added without a deliberate choice

A fictional grocery service inserts a $2 charity donation into the basket when the shopper chooses a delivery slot, without showing a selection control.

Potential consumer harm: The shopper may pay an additional amount that was never deliberately added.

Illustrative example 2 · Removed accessory returns after cart refresh

A fictional store adds a cable bundle to a laptop order, lets the shopper remove it, then silently restores it when the delivery postcode changes.

Potential consumer harm: A removed item can re-enter the transaction and create an unintended charge.

What is a fairer alternative?

Add an item only after a deliberate selection, preserve removal through every recalculation and show the updated line item and total before commitment.

Context matters

Context and boundary cases

  • A line item or quantity appears after a transition.
  • No preceding deliberate action specifically selected that item or quantity.
  • The addition creates cost, commitment or another material consequence.
  • Boundary to test: Tax or unavoidable charge represented separately
  • Boundary to test: user-selected bundle whose included items were clearly disclosed
  • Boundary to test: free non-consequential item

When a similar design can serve a legitimate purpose

  • Tax or unavoidable charge represented separately
  • user-selected bundle whose included items were clearly disclosed
  • free non-consequential item

Operational review

What teams should review

Teams
  • Product
  • Design
  • Engineering
  • Legal
  • Compliance
  1. Which affirmative action authorises “Donation included”, and where is the resulting price, product or recurring state shown before commitment?
  2. Compare the basket before and after the action, including total and line items; does the mutation satisfy “A line item or quantity appears after a transition”?
  3. Which specific affirmative event creates the final commercial state, and could “Tax or unavoidable charge represented separately” explain the observed outcome instead?
  4. Which affirmative action authorises “Accessory restored”, and where is the resulting price, product or recurring state shown before commitment?
  5. Compare the basket before and after the action, including total and line items; does the mutation satisfy “No preceding deliberate action specifically selected that item or quantity”?
  6. Which specific affirmative event creates the final commercial state, and could “user-selected bundle whose included items were clearly disclosed” explain the observed outcome instead?

Evidence to retain

  • Annotated checkout screenshots at each responsive breakpoint
  • The complete state sequence before, during and after the consumer decision
  • Design-system component, content, default and configuration records for the reviewed release
  • Operational records substantiating price, availability, timing and eligibility claims
  • Usability, accessibility, reversal, complaint and support evidence relevant to consumer impact
  • A dated product and legal review record identifying evidence, uncertainties and release decisions

Legal map and implementation tools

Evidence base

Sources

  1. Dark commercial patternsOrganisation for Economic Co-operation and Development · Secondary · checked 2026-09-14 · OECD Digital Economy Papers No. 336
  2. Competition and Consumer Amendment (Unfair Trading Practices) Act 2026Federal Register of Legislation · Primary · checked 2026-09-14 · C2026A00064
  3. Competition and Consumer Act 2010, including Schedule 2: Australian Consumer LawFederal Register of Legislation · Primary · checked 2026-09-14 · C2004A00109
  4. Unfair trading tricks and traps to be bannedTreasury Ministers · Primary · checked 2026-09-14
  5. Inquiry into the Competition and Consumer Amendment (Unfair Trading Practices) Bill 2026Senate Economics Legislation Committee · Primary · checked 2026-08-09